Who We Are – Meet Hearthside Helpers, Knoxville’s Trusted Chimney Company
Hearthside Helpers is a locally owned and operated chimney service company serving Knoxville and East Tennessee since 2009. We’re not a national franchise or out-of-state corporation—we’re your neighbors, committed to providing honest, professional chimney services that keep your home safe and your chimney operating properly. Our CSIA-certified technicians bring over 15 years of combined experience to every job, delivering the expertise and attention to detail that Knoxville homeowners deserve.
We built our business on a simple philosophy: treat every customer’s home with the same care and respect we’d want for our own. This approach has earned us the trust of thousands of East Tennessee families and made us the chimney company Knoxville homeowners recommend to their friends and family.
Our Story
From Humble Beginnings to Knoxville’s Premier Chimney Service
Hearthside Helpers was founded in 2009 by a local chimney professional who saw a need for honest, reliable chimney services in the Knoxville area. Too many homeowners were experiencing high-pressure sales tactics, unnecessary repairs, and poor workmanship from unlicensed chimney cleaners. We set out to do things differently—providing transparent pricing, honest assessments, and quality workmanship on every job.
What started as a single truck and one certified sweep has grown into Knoxville’s most trusted chimney service company. Our growth came not from aggressive marketing, but from satisfied customers telling their neighbors, friends, and family about their positive experiences. Today, over 70% of our business comes from referrals and repeat customers—a testament to the quality service we deliver.
Throughout our growth, we’ve never lost sight of what made us successful: treating every customer with respect, providing honest recommendations, and standing behind our work. These values guide everything we do, from routine chimney sweeping to complex masonry repairs.
What Sets Hearthside Helpers Apart
CSIA-Certified Professionals
All our chimney sweeps hold CSIA certification—the highest professional credential in the chimney industry. This rigorous certification requires extensive training, written exams, and ongoing education. It means we understand chimney construction, fire safety codes, proper cleaning techniques, and how to identify problems that uncertified cleaners miss.
Transparent, Honest Service
We provide detailed written estimates for all work, explain findings in clear language, and never pressure you into unnecessary services. If your chimney only needs cleaning, that’s what we’ll recommend. If repairs are needed, we show you evidence and explain why the work is necessary for your safety.
Comprehensive Expertise
As a full-service chimney company, we handle everything: professional chimney sweeping, Level 1 and 2 inspections, all types of chimney repairs, chimney cap installation, chimney relining, and fireplace services. This comprehensive capability means you have one trusted company for all your chimney needs.
Local Knowledge & Commitment
We live and work in East Tennessee. We understand how Tennessee’s climate affects chimneys—from freeze-thaw damage to humidity problems. This local expertise helps us prevent and solve problems specific to our region. We’re invested in this community because it’s our home too.
Your Local Chimney Experts
CSIA-certified. Locally owned. Serving Knoxville since 2009.
Our Core Values
Safety First, Always
Your family’s safety is our top priority. Every service we provide focuses on identifying and preventing fire hazards, carbon monoxide risks, and structural problems. We follow NFPA 211 standards and industry best practices on every job.
Integrity in Everything
We do what we say we’ll do, when we say we’ll do it. Our estimates are accurate, our recommendations are honest, and our work is guaranteed. If there’s ever a problem with our work, we make it right—no excuses, no hassles.
Continuous Improvement
The chimney industry constantly evolves with new products, techniques, and codes. We invest in ongoing training and education to ensure we’re providing the most current, effective solutions available. Our technicians attend industry conferences, manufacturer training, and continuing education courses regularly.
Respect & Professionalism
We treat your home with respect—using drop cloths, HEPA filtration systems, and thorough cleanup procedures. Our technicians are professional, courteous, and happy to answer your questions. We arrive on time, work efficiently, and leave your home cleaner than we found it.
Chimney Sweep Services
Professional Cleaning & Inspection
Annual chimney cleaning removes dangerous creosote buildup that causes chimney fires. Our thorough inspections identify problems before they become expensive emergencies.
Chimney Repairs
Expert Masonry & Structural Work
From minor mortar repairs to complete chimney rebuilding, our skilled masons restore structural integrity and prevent expensive deterioration.
Chimney Caps & Covers
Custom Fabrication & Installation
Quality chimney caps prevent water damage, keep animals out, and protect your chimney investment. We offer custom fabrication in stainless steel and copper.
Fireplace Services
Installation, Repair & Restoration
From fireplace inserts to gas log installations to historic fireplace restoration, we provide comprehensive fireplace services for homes throughout Knoxville.
Community Involvement
Supporting East Tennessee
As a local business, we believe in giving back to the communities that support us. We’re proud to support local schools, youth sports teams, and community organizations throughout East Tennessee. When you choose Hearthside Helpers, you’re supporting a business that invests in our shared community.
Education & Safety Awareness
We’re committed to educating homeowners about chimney safety and proper maintenance. Through our blog, social media, and community presentations, we share information that helps East Tennessee families stay safe and avoid expensive chimney problems.
Environmental Responsibility
We use environmentally responsible products and practices whenever possible. This includes proper disposal of chimney waste, recommending high-efficiency appliances that reduce emissions, and supporting the use of sustainably sourced firewood in our region.
Industry Leadership
We’re active members of professional organizations including the National Chimney Sweep Guild and maintain relationships with manufacturers and suppliers throughout the industry. This involvement keeps us informed about new products, techniques, and standards that benefit our customers.
Ready to Experience the Hearthside Helpers Difference?
Whether you need routine chimney maintenance, emergency repairs, or expert advice about your chimney system, we’re here to help. Experience the honest service and quality workmanship that has made Hearthside Helpers Knoxville’s most trusted chimney company.
Schedule Service Today
Phone: (865) 338-9111
Email: [email protected]
Why Choose Hearthside Helpers?
- CSIA-Certified Technicians – Highest industry certification
- 15+ Years Experience – Serving East Tennessee since 2009
- Locally Owned & Operated – Your neighbors, not a franchise
- Licensed & Fully Insured – Complete protection for you and your home
- Transparent Pricing – Detailed estimates, no hidden fees
- Quality Guaranteed – We stand behind every job we complete
- Comprehensive Services – One company for all your chimney needs