Privacy Policy

Privacy Policy for Hearthside Helpers LLC

Last updated: July 20, 2026

Hearthside Helpers LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website, use our online request forms, or interact with our services.

1. Information We Collect

Information You Provide Through Our Forms

When you submit a request through our website contact form or Jobber online request form, we collect:

  • Contact details: First name, last name, email address, phone number, and company name (if applicable)
  • Property address: Street address, unit/apartment number, city, state, and ZIP code
  • Service details: Description of the work requested, images of the work to be done, and how you heard about us
  • Communication preferences: Consent to receive SMS/text messages and phone calls

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser information: IP address, browser type, operating system, and device type
  • Usage data: Pages visited, time spent on pages, referring website, and pages clicked
  • Location data: Approximate geographic location based on IP address
  • Cookies and similar technologies: See our Cookie Policy section below

2. How We Use Your Information

Service Delivery

  • To schedule and perform chimney cleaning, inspection, repair, and installation services
  • To communicate with you about your service requests, appointments, and estimates
  • To send appointment reminders, visit notifications, and service follow-ups
  • To process payments and maintain service records

SMS and Phone Communications

By providing your phone number through our online request form, you consent to receive transactional and informational text messages (SMS) and phone calls from Hearthside Helpers LLC. These communications may include:

  • Visit reminders and appointment confirmations
  • Service updates and scheduling notifications
  • Estimate and invoice notifications
  • Follow-up communications regarding your service request

Opt-out: You can unsubscribe from SMS messages at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply. Message frequency varies. You can also opt out by calling us at (865) 338-9111 or emailing [email protected].

Marketing and Retargeting

  • To send promotional offers, seasonal reminders, and service updates (only if you have opted in)
  • To display retargeting advertisements to you on third-party platforms (see “Third-Party Advertising” below)
  • To measure and improve the effectiveness of our marketing campaigns

Business Operations

  • To improve our website, services, and customer experience
  • To analyze website traffic and user behavior
  • To prevent fraud, abuse, and unauthorized access
  • To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small data files placed on your device that help us understand how you use our site.

Types of Cookies We Use

  • Essential cookies: Required for the website to function properly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content. We use Google Analytics 4 (GA4) for this purpose.
  • Marketing/advertising cookies: Used to deliver relevant advertisements to you across the web and measure the effectiveness of advertising campaigns. We use Google Ads and Facebook Pixel for retargeting.
  • Functional cookies: Remember your preferences (such as form fields) to improve your experience on return visits.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect some features of our website. For more information on managing cookies in your browser, visit allaboutcookies.org.

4. Third-Party Services

We use the following third-party services that may collect and process your data:

Jobber

We use Jobber to manage service requests, scheduling, and client communications. When you submit a request through our embedded Jobber form, your information is transmitted directly to Jobber and stored in our Jobber account. Jobber’s privacy policy is available at getjobber.com/privacy-policy.

Google Analytics

We use Google Analytics to track website usage and performance. Google Analytics collects anonymous usage data including page views, session duration, and traffic sources. Your IP address is anonymized where possible. Google’s privacy policy is available at policies.google.com/privacy.

Google Ads

We use Google Ads for retargeting and conversion tracking. This allows us to show advertisements to people who have previously visited our website. Google uses cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google Ad Settings.

Facebook / Meta Pixel

If we use the Facebook Pixel, it collects data about your website activity to measure and improve the effectiveness of Facebook advertising campaigns. You can opt out of Facebook ads personalization at Facebook Ad Settings.

Cloudflare

We use Cloudflare for website security, performance optimization, and analytics. Cloudflare may collect log data and use cookies to provide its services. Cloudflare’s privacy policy is available at cloudflare.com/privacypolicy.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: Companies that help us operate our business (Jobber, Google, Cloudflare, payment processors)
  • Communication platforms: SMS/text messaging providers that deliver messages on our behalf
  • Legal authorities: When required by law, court order, or to protect our rights and safety
  • Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Client records are retained for a minimum of 7 years for business and tax compliance purposes. Marketing data is retained until you opt out or request deletion.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications and SMS messages at any time
  • Restriction: Request that we limit the processing of your data
  • Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected] or (865) 338-9111.

8. SMS Marketing Consent

By providing your phone number on our online request form, you explicitly consent to receive SMS text messages and phone calls from Hearthside Helpers LLC for the purposes of:

  • Visit reminders and appointment scheduling
  • Service notifications and updates
  • Transaction-related communications (estimates, invoices, receipts)

Carrier Disclaimer: Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel at any time. You will receive a confirmation of your opt-out request.

9. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Website Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: